Terms and Conditions

1. INTRODUCTION

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. It is published in accordance with the provision of Rule 3 of the Information Technology (Intermediary guidelines) Rule, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the marketplace e-commerce website namely https://beautyhive.com and mobile application, Beauty Hive (hereinafter collectively referred to as ‘Platform’). Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. The platform is owned, operated, and managed by Beauty Hive Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 and having its registered office at Building No.-E-2, Qutub Institutional Area, Shaheed Jeet Singh Marg, Katwariya Sarai, New Delhi, Delhi - 110016 (hereinafter collectively referred to as the (“Company”, “Us”, “We”, “Beauty Hive”). By accessing, visiting, or using the Platform, you acknowledge that you have read, understood, and agree to be lawfully bound by the contents of these terms & conditions (“Terms of Use”). Except as otherwise specified, these terms and conditions do not apply to third-party products or services, which shall be governed by their own terms of service.

2. TERMS

2.1 In using/accessing the Platform, you are deemed to have accepted the terms and conditions (“Terms of Use”) and we reserve the right, in our sole discretion, to make changes or modifications to these terms and conditions from time to time. These Terms constitute a legally binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Beauty Hive on the other part; 2.2 A User shall mean and include any natural and legal person who accesses, browses, or in any way transacts, or avails any services on the Platform. Further, by impliedly or expressly accepting these Terms, You also accept and agree to be bound by our guidelines, rules, privacy policy, and/or other applicable policies (if so applicable), as may be updated and made available to You from time to time; 2.3 If You do not agree with all the Terms, then You are expressly prohibited from using the Platform and You must discontinue use immediately; and 2.4 We do not permit children i.e. persons below the age of 18 years to use our Platform without their parent or guardian’s consent or supervision. 2.5 All donations at the time of placing the order are non-refundable. The donation shall be disbursed to Give Foundation. The customer’s details shall be shared with Give Foundation for the purposes of issuing tax exemption receipts under the Income-Tax Act in accordance with applicable law to eligible donors, other social and charitable activities, compliance with applicable law, and defending/initiating legal, contractual or equitable claims when the need arises. To obtain the tax receipts, individuals are advised to contact Give Foundation directly at info@give.do

3. USER REPRESENTATIONS

3.1 The User hereby understands and acknowledges that he/she has attained at least 18 (eighteen) years of age and is competent to contract under the applicable law(s) and thereby can register on the Platform. As mentioned above, We do not permit children i.e. persons below the age of 18 years to use our Platform without their parent or guardian’s consent or supervision; 3.2 The User shall ensure that the registration-related information provided by him/her on the Platform is accurate, complete, and true. Further, if We suspect that the information provided by the User at any time is untrue, inaccurate, or not in accordance with these Terms, the Company shall have the right to suspend, terminate, or block his/her access to the Platform; 3.3 The User shall remain solely responsible for maintaining the confidentiality of his/her registration information and will be liable for all activities and transactions conducted through the User’s account, if provided. The Company shall not be liable for any third party claim with respect to any loss that the User may incur as a result of someone else using the User’s password or Account, either with or without User’s knowledge; & 3.4 The User can only use the Platform for his/her own legitimate, legal use, and neither will the User attempt to decipher, decompile, disassemble, hack or reverse engineer any part of the Platform, nor assist someone else in doing so.

4. PERSONAL DATA

4.1 We will be processing the personal data and sensitive personal data that is provided by You to, or collected by or for, or processed in connection with our Platform in accordance with our PRIVACY POLICY. Please take a moment to familiarize yourself with our Privacy Policy and let Us know if You have any questions. If You do not agree with the following Privacy Policy related Terms, please do not access the Platform. If You continue to use the Platform including the App, or any Beauty Hive’s products or services including its website, We understand that You are aware of this Privacy Policy and its contents, and have provided Your informed consent on such basis. You accordingly agree and consent to Us collecting, storing, processing, transferring, and sharing Your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in the Privacy Policy. In case you have registered with Beauty Hive and you want to close your account, kindly email us at help@beautyhive.com and we will de-register you from our marketplace.

5. REPRESENTATION AND WARRANTIES

5.1 The Platform is provided on an as-is and as-available basis. You understand and agree that Your use of the platform-based services is at Your own risk. We disclaim all warranties, express or implied, in connection with the Platform and Your use of it, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We make no warranties or representations about the accuracy or completeness of the Platform’s content or the contents linked to this Platform and We will assume no liability or responsibility for any: i. Personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Platform or the third-party sellers’ products provided therein; ii. Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein; iii. Any interruption or cessation of transmission to or from the Platform, and iv. Any error(s) or omission(s) in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Platform. v. We have established an adequate grievance redressal mechanism and have appointed a grievance officer for consumer grievance redressal, who shall acknowledge the receipt of any customer complaint within 48 (forty-eight) hours and will redress the complaint within 1 (one) month from the date of receipt of the complaint. 5.2 As a marketplace e-commerce entity, We do not impose any cancellation charges on consumers cancelling after confirming purchase unless similar charges are also borne by Us or our sellers, if they cancel the purchase order unilaterally for any reason. 5.3 As a marketplace e-commerce entity, We shall only record the consent of a customer for the purchase of any goods or services offered on our Platform, where such consent is expressed through an explicit and affirmative action. 5.4 We shall effect all payments towards accepted refund requests of the consumers as prescribed by the Reserve Bank of India or any other competent authority under any law or the time being in force, within a reasonable period of time, or as prescribed under applicable laws. 5.5 As an e-commerce entity, We do not: i. manipulate the price of the goods or services offered on our Platform in such a manner as to gain unreasonable profit by imposing on users any unjustified price having regard to the prevailing market conditions, the essential nature of the goods or services, any extraordinary circumstances under which the goods or services are offered, and any other relevant consideration in determining whether the price charged is justified; and ii. discriminate between the users of the same class or make any arbitrary classification of Users.